many companies do have a habit of writing things down, they just aren’t the right things. “It’s the small decisions that end up getting documented,” Larson says. “You’d think it would be the opposite, but in my experience, the answers to important questions like, ‘Why did we go into this business? Why are we shutting down this business line? Why are we doing this services migration that’s going to take five years?’ literally aren’t written down anywhere.”